Submitting new medical bills, treatment records, or an updated doctor’s report can strengthen your personal injury claim, but even solid evidence will not move your case forward unless the insurance adjuster reviews it promptly. Below is a step-by-step follow-up plan that complies with North Carolina law and keeps your claim on track.
Within two business days of sending the additional evidence, mail and email a brief confirmation letter. State the date you sent the records, list each document, and ask the adjuster to acknowledge receipt by a specific date. North Carolina’s N.C. Gen. Stat. § 58-63-15(11) classifies the failure to acknowledge communications about a claim within 30 days as an unfair claims practice, so putting the request in writing preserves your rights.
North Carolina does not impose a fixed deadline for insurers to decide every personal injury claim, but § 58-63-15(11) requires “prompt investigation” and “equitable settlement.” Politely request the adjuster’s estimated review timeframe and note it on your calendar.
• If the adjuster does not respond by the promised date, call once and leave a voicemail.
• Immediately follow the call with a brief email memorializing the attempt.
• Send certified mail if you have no reply within seven additional days. Include copies of previous correspondence.
When the adjuster responds, highlight how the new records show:
Attach an updated demand package if the new evidence increases your economic or non-economic damages.
If your claim stalls past 60 days after submission of the new evidence and you receive no substantive response:
Adjusters note tone. Calm, courteous communication preserves your credibility and positions you favorably if litigation becomes necessary.
Need help moving your North Carolina injury claim forward? Our attorneys have years of experience negotiating with insurers and protecting clients’ rights. Call us today at 919-313-2737 for a free, no-obligation consultation.
