Short Answer

In North Carolina, start with the DMV-349 crash report from the investigating agency (city police, sheriff, or North Carolina State Highway Patrol). That report usually lists whether EMS responded, which agency, and where you were transported. If it doesn’t, request the 911 Computer Aided Dispatch (CAD) log from the county/city 911 center. Once you identify the EMS agency, send a HIPAA-compliant authorization directly to that EMS provider to obtain your records.

Understanding the Problem

You’re in North Carolina, you were hurt in a car crash, and you want to know which EMS agency treated or transported you so you can request their records as part of your personal injury claim. The key decision is how to reliably identify the responding EMS provider, so you can sign the right release and get the correct records that your medical payments coverage may use.

Apply the Law

Under North Carolina law, officers file a DMV-349 crash report for reportable crashes, and that report is generally available on request. Local 911 centers keep CAD logs that record which units (police, fire, EMS) were dispatched to your incident. Your medical records (including EMS run sheets/ePCR) are protected health information; you can request them with a valid HIPAA authorization signed by you or your legally authorized representative. Providers may charge reasonable copy fees set by statute.

Key Requirements

• Identify the investigating agency: Determine whether city police, a sheriff’s office, or the State Highway Patrol investigated and request the DMV-349 crash report.
• Confirm EMS via public records: If the crash report is unclear, ask the county/city 911 communications center for the CAD log for your crash date/time/location.
• Request with proper authorization: Send a HIPAA-compliant authorization to the EMS agency (or its records vendor) to obtain the EMS ePCR/run report and any transport destination noted.
• Know who can sign: The patient signs; if not able, a legal representative (e.g., parent of a minor, guardian, or personal representative of a deceased patient) must sign.
• Expect allowable copy fees: Providers may charge statutory per-page and retrieval fees for copies of medical records.

What the Statutes Say

• North Carolina Gen. Stat. § 20-166.1 (Reportable crashes and reports) - Officers prepare crash reports (DMV-349) after reportable accidents; copies are available from the investigating agency.
• North Carolina Gen. Stat. § 132-6 (Public records; inspection and copies) - Public records are available for inspection and copying, subject to applicable exemptions and redactions.
• North Carolina Gen. Stat. § 90-411 (Charges for copies of medical records) - Sets allowable fees medical providers may charge for record copies.

Analysis

Apply the Rule to the Facts: Because you were in a North Carolina car accident, first pull the DMV-349 from the investigating agency; it commonly lists whether EMS responded, which agency, and any transport destination. If the crash report doesn’t specify, the 911 CAD log from the county/city communications center will usually show the EMS unit(s) dispatched. With the agency identified, submit a signed HIPAA authorization to that EMS provider (and to the receiving hospital) so you can gather the records your MedPay coverage may use.

Process & Timing

1. Who files: You (or your attorney). Where: Request the DMV-349 from the investigating agency’s Records Division (city police/sheriff) or the North Carolina State Highway Patrol if they investigated. What: Ask for the DMV-349 crash report for your crash (provide date, time, location). When: Reports are typically available within days to a couple of weeks after the crash.
2. Request the 911 CAD log from the county/city 911 Communications Center for the same date/time/location if the crash report doesn’t clearly identify EMS. CAD logs are often available promptly, though audio retention can be short.
3. Send a HIPAA-compliant authorization to the identified EMS agency’s medical records department (or its third‑party records/billing vendor) requesting the EMS ePCR/run sheet and transport details; providers commonly have up to 30 days to respond under federal privacy rules. Expect to pay allowable copy fees.

Exceptions & Pitfalls

• If you weren’t transported, EMS may still have a treatment-only record. Ask for the full ePCR even if no transport occurred.
• Some counties use multiple EMS providers or mutual aid; verify date, time, location, and any unit numbers from CAD to avoid requesting from the wrong agency.
• Billing and clinical records may be held by different vendors; if your request yields only bills, ask specifically for the clinical EMS run report/ePCR.
• If you’re requesting for someone else (a minor, an incapacitated adult, or a deceased person), you must show legal authority (e.g., parent/guardian, health care agent, or personal representative).
• If an agency won’t release records informally, your attorney can use formal discovery (such as a subpoena) once litigation is filed.

Talk to a Personal Injury Attorney

If you're dealing with identifying the right EMS provider and collecting medical records after a North Carolina crash, our firm has experienced attorneys who can help you understand your options and timelines. Call us today at [919-341-7055].

Disclaimer: This article provides general information about North Carolina law based on the single question stated above. It is not legal advice for your specific situation and does not create an attorney-client relationship. Laws, procedures, and local practice can change and may vary by county. If you have a deadline, act promptly and speak with a licensed North Carolina attorney.