Short Answer

Under North Carolina law, you must protect valid medical and benefit-plan liens before disbursing settlement funds. If an insurer or plan administrator does not respond, document your requests, send a formal written follow-up with a deadline, and continue working directly with known lienholders. Hold the disputed amount in your trust account and, if needed, ask a court to resolve competing or unclear claims (for example, by interpleader) rather than releasing funds prematurely.

Understanding the Problem

In North Carolina personal injury cases, your attorney asked an insurance administrator for medical lien statements, left a voicemail with contact information, and received no response. The question is: how do you keep the case moving while meeting your duty to protect liens so settlement funds can be safely disbursed?

Apply the Law

North Carolina recognizes provider liens and requires attorneys to safeguard and honor them out of injury recoveries. Medical providers may assert statutory liens, and certain public benefit programs (like Medicare and Medicaid) have separate reimbursement rights. Insurers handling claims must promptly acknowledge communications. When lien amounts are unclear or disputed, the court can resolve competing claims, and funds can be paid into court to protect all parties.

Key Requirements

• Protect valid liens: Identify and honor statutory medical liens from the recovery; do not disburse until protected.
• Communicate and document: Make written, trackable requests for lien statements and keep a record of efforts.
• Segregate disputed funds: Hold a reasonable reserve in trust until the lien amount is confirmed or resolved.
• Use court tools if needed: If multiple or unclear claims persist, file interpleader and deposit funds with the Clerk of Superior Court.
• Mind special payors: Medicare/Medicaid and some plans have separate recovery rules that can override general caps.

What the Statutes Say

• North Carolina Gen. Stat. § 44-49 (Medical provider liens) - Allows hospitals and providers to assert liens on injury recoveries.
• North Carolina Gen. Stat. § 44-50 (Attorney duties and cap) - Requires protection of liens and caps total provider lien payments to a portion of the net recovery after fees.
• North Carolina Gen. Stat. § 58-63-15(11) (Unfair claim practices) - Insurers must promptly acknowledge and act on claim communications.
• North Carolina Gen. Stat. § 1A-1, Rule 22 (Interpleader) - Lets a stakeholder ask the court to decide competing claims and permit deposit of funds with the court.

Analysis

Apply the Rule to the Facts: Because the administrator has not replied, your attorney should send a formal written request (with any needed HIPAA authorization), set a response deadline, and keep a record. Meanwhile, identify other potential lienholders directly (providers, Medicaid, Medicare, or plan vendors) and obtain balances. Hold a reserve in the trust account for any unresolved lien. If competing or unclear claims remain, file interpleader and deposit the disputed amount with the Clerk of Superior Court for a court-directed resolution.

Process & Timing

1. Who files: The injured party’s attorney. Where: Send certified/email follow-ups to the insurer/administrator; contact providers and known benefit programs directly. What: Written lien/balance requests with HIPAA authorization. When: Follow up within a short, stated deadline after the initial request.
2. If still no response and settlement is near, hold a reasonable reserve in your trust account and continue outreach; for Medicare/Medicaid, use their portals or official contacts to obtain conditional/final demands. Note that timelines and response practices can vary by program and county.
3. If claims are disputed or unclear, file an interpleader in the Superior Court for the county handling the case and deposit the disputed funds with the Clerk of Superior Court. The court will determine proper payees and amounts, after which you can disburse the remainder.

Exceptions & Pitfalls

• Do not disburse client funds until known statutory liens are protected; premature payment can create liability.
• Medicare and Medicaid have separate recovery rights; they often are not limited by the general medical-provider cap. The State Health Plan also has statutory recovery rights.
• Send requests to the correct address or vendor for the plan; include HIPAA authorization to avoid delays.
• When multiple claimants assert rights or a plan will not confirm amounts, use interpleader to avoid paying the wrong party.

Talk to a Personal Injury Attorney

If you're dealing with lien questions and an unresponsive insurer or plan administrator in a North Carolina injury claim, our firm has experienced attorneys who can help you understand your options and timelines. Call us today at 919-341-7055.

Disclaimer: This article provides general information about North Carolina law based on the single question stated above. It is not legal advice for your specific situation and does not create an attorney-client relationship. Laws, procedures, and local practice can change and may vary by county. If you have a deadline, act promptly and speak with a licensed North Carolina attorney.