Short Answer

In North Carolina, you or your attorney can request your hospital and EMS records using a signed HIPAA authorization or a patient right-of-access request. Providers generally must respond within 30 days, and you can ask for electronic delivery to speed things up and reduce fees. Request both the medical records and the itemized bills, because insurers typically require both to evaluate a bodily injury claim.

Understanding the Problem

You want to get hospital and ambulance records quickly in North Carolina so your injury claim can move forward. The key question is: how can you (or your attorney) obtain those records fast from the hospital’s Health Information Management department and the county EMS, and what timelines apply? You already signed a HIPAA release with your law firm, so the focus is on using it correctly and asking for the right documents without delay.

Apply the Law

Under North Carolina law and federal HIPAA rules, a patient (or the patient’s authorized representative) has the right to access and receive copies of medical records. Hospitals process requests through Health Information Management (sometimes called Medical Records or Release of Information). County EMS keeps ambulance run reports and billing records. HIPAA sets a 30-day response deadline, with one possible extension if the provider explains the reason in writing. North Carolina allows reasonable copy fees, which can be reduced by asking for electronic copies.

Key Requirements

• Valid authorization or right-of-access request: Submit a signed HIPAA authorization or a patient-directed request that clearly identifies where to send the records.
• Specific date range and provider: Limit the request to the accident date and facility (ER/trauma visit and EMS) to avoid delays.
• Proof of identity and claim details: Include a copy of ID (if requested), date of birth, accident date, and claim number for reference.
• Electronic delivery: Request secure email or portal download to speed delivery and lower copy fees.
• Bills and records: Ask for both medical records and itemized billing; insurers often need both to make an offer.

What the Statutes Say

• North Carolina Gen. Stat. § 90-411 (Copying fees for medical records) - Allows reasonable charges for copies; electronic copies typically cost less.
• 45 C.F.R. § 164.524 (HIPAA right of access) - Sets the 30-day response timeline and permits one written extension.

Analysis

Apply the Rule to the Facts: Because you signed a HIPAA release with your law firm, your attorney can immediately submit right-of-access requests to the hospital’s Health Information Management department and the county EMS for the ambulance run report, ER records, imaging reports, and itemized bills. Requesting electronic delivery should speed turnaround and keep fees low under North Carolina’s copying rules. Even though the at-fault insurer agreed to repair your vehicle, providers still require a valid authorization and their standard processing time before releasing records.

Process & Timing

1. Who files: You or your attorney. Where: Hospital Health Information Management/Medical Records and the county EMS records/billing office in North Carolina. What: A signed HIPAA authorization or the provider’s “Request for Access to Protected Health Information” form; specify the accident date, ER/trauma records, imaging reports, and itemized bills. When: Submit now; providers generally must respond within 30 days under HIPAA.
2. After submitting, confirm receipt within 3–5 business days, ask for electronic delivery, and promptly pay any copy fee if requested. Follow up weekly until fulfilled; county processing practices can vary.
3. On receipt, check you have the ER provider notes, discharge summary, radiology reports, EMS run sheet, and itemized bills. Provide copies to the insurer to support your bodily injury evaluation.

Exceptions & Pitfalls

• Sending the request to Billing instead of Medical Records causes delays; direct records requests to Health Information Management.
• Overbroad requests (e.g., “entire chart”) slow processing; limit to the accident date and related care.
• For minors or incapacitated adults, the legal representative must sign and include documentation if requested.
• Vendors may try to process as a third‑party request with higher per‑page fees; a patient right‑of‑access request to your attorney or a specific destination can reduce costs and keep the 30‑day deadline.
• Do not forget itemized bills; many insurers require them to issue an offer.

Talk to a Personal Injury Attorney

If you need records and bills fast to move your accident claim forward, our firm can prepare and track targeted right‑of‑access requests and manage follow‑ups. If you're dealing with stalled records or unclear requests, our team can help you understand your options and timelines. Call us at (919) 341-7055.

Disclaimer: This article provides general information about North Carolina law based on the single question stated above. It is not legal advice for your specific situation and does not create an attorney-client relationship. Laws, procedures, and local practice can change and may vary by county. If you have a deadline, act promptly and speak with a licensed North Carolina attorney.