prompt notification of important developments, and
timely responses to reasonable requests for information.
In day-to-day practice, most firms use a combination of the following communication methods:
Phone calls. Your attorney or case manager may call after key events, such as receipt of a settlement offer or a scheduled deposition date.
Email updates. Emails provide a written record and often include attachments like medical records, pleadings, or correspondence with insurers.
Secure client portals. Many firms offer password-protected websites where you can view the calendar, documents, and real-time status notes 24/7.
Text messaging. For brief reminders—court dates, doctor’s appointments, or signature requests—texts may be the quickest route.
Letters via U.S. mail. Formal notices (for example, a copy of the lawsuit filed) may arrive in hard copy so you have an original for your records.
In-person or virtual meetings. Complex stages—such as mediation or trial preparation—usually merit face-to-face discussion or video conferencing.
Hypothetical Example
Imagine you slip and fall at a Raleigh grocery store:
Week 1: The firm emails a confirmation of representation and a list of medical providers to contact.
Month 2: After collecting medical bills, the case manager calls to confirm all treatment is complete.
Month 3: Your lawyer sends a demand package to the insurer and uploads it to the portal.
Month 4: The insurer responds with an offer. You receive a phone call, a follow-up email summarizing pros and cons, and a secure link to review the offer letter.
Month 6: If negotiations stall, the firm mails you the filed Complaint and schedules a video meeting to outline litigation steps.
Throughout the claim, Rule 1.4 obligates the attorney to promptly update you on offers, counteroffers, scheduled hearings, and settlement disbursements. If you ever feel uninformed, North Carolina law gives you the right to request a status report, which your lawyer must provide within a reasonable time.
Helpful Hints
Pick one primary channel. Tell the firm whether you prefer calls, emails, or portal messaging so nothing slips through the cracks.
Check spam folders. Insurance documents or court notices sometimes trigger spam filters—add the firm’s domain to your safe-sender list.
Keep contact info current. Update the office immediately if you change phone numbers, addresses, or email accounts.
Respond promptly. Delays in signing forms or providing medical bills can slow your claim.
Request summaries. If you find legal jargon confusing, ask for a plain-English recap—Rule 1.4(b) requires attorneys to explain matters so you can make informed decisions.
Ready for clear, consistent communication about your North Carolina personal injury claim? Our attorneys have years of experience keeping clients informed every step of the way. Call us today at 919-313-2737 for a free consultation.
