What Steps Do I Need to Retrieve My Claim Number and Adjuster Contact Information?
How to Retrieve Your Claim Number and Insurance Adjuster Contact Information in North Carolina
Detailed Answer
After a car crash or other injury, you need the insurance claim number and the adjuster’s direct contact details to move your claim forward. North Carolina law does not spell out one single method to obtain that information, but several statutes—including N.C.G.S. § 58-63-15(11)—require insurers to acknowledge claims, provide necessary forms, and respond to communications in a timely manner. Follow the steps below to secure the information you need:
Check the insurer’s first correspondence. Within 30 days of receiving notice of a loss, insurers must acknowledge the claim and send forms or instructions. That first letter or email usually lists your claim number and the adjuster’s name, phone, and email.
Search your email and regular mail. Use the policyholder’s name, the date of loss, and the insurer’s name as keywords. Many claimants overlook an early email routed to spam.
Call the insurer’s main customer-service line. Provide the policy number (if known), the insured’s name, and the accident date. Ask the representative to verify the claim number and transfer you directly to the assigned adjuster.
Request the police crash report. For motor-vehicle collisions, you can order the DMV-349 crash report through the N.C. Division of Motor Vehicles. The investigating officer lists the insurer and often the claim number.
Send a certified, written request. Mail a letter via certified mail, return receipt requested, to the insurer’s claims department. Cite § 58-63-15(11) and ask for (1) written confirmation of the claim number and (2) the adjuster’s direct phone and email. Insurers risk regulatory penalties for ignoring reasonable requests.
Contact the N.C. Department of Insurance (NCDOI). If the insurer remains silent for more than 15 business days, file a consumer complaint online with the NCDOI Consumer Services Division. The Department will open an inquiry, and companies usually respond quickly.
Have your attorney send a letter of representation. Once the insurer receives a lawyer’s letter, it must communicate through counsel and will immediately release the claim number and adjuster information.
Helpful Hints
Save every piece of mail and email from the insurer in one folder—nothing is too small.
Record the date, time, and name of anyone you speak with at the insurance company.
If multiple insurers are involved, label each file clearly to avoid confusion.
The claim number usually begins with the year of loss or the policy prefix—helpful when searching emails.
Never give a recorded statement until you have reviewed the policy and, ideally, spoken with counsel.
Need help pushing the insurer to respond? Our firm guides injured North Carolinians through every stage of the claims process, from locating the right adjuster to negotiating full compensation.
Call to Action: If you cannot secure your claim information or the insurer refuses to cooperate, call our experienced personal-injury attorneys today. We will protect your rights, handle all communications, and pursue the recovery you deserve. Contact us at 919-313-2737 for a free consultation.
