Short Answer

In North Carolina, you file a third-party claim directly with the at-fault driver’s insurance by reporting the crash, opening property-damage and bodily-injury claims, and sending proof of fault and your losses. Include the police report, photos, repair estimates, medical records, and bills. If the insurer won’t resolve the claim, you generally have three years from the crash to file a lawsuit. Because North Carolina follows contributory negligence, be careful with statements that could suggest any fault.

Understanding the Problem

You want to know how to start and pursue a claim against the other driver’s insurer in North Carolina after a rear-end crash so you can recover for your injuries and car damage. You’re the injured driver seeking payment from the at-fault driver’s liability policy, and your light was green. The key steps are opening the insurance claim, proving fault and damages, and protecting your deadline to sue if settlement talks stall.

Apply the Law

In North Carolina, a third-party auto claim requires you to show the other driver was negligent, that the crash caused your injuries and losses, and that insurance coverage applies. Rear-end collisions often involve a violation of the “following too closely” rule, but insurers still review all facts. You pursue the claim with the at-fault insurer first; if unresolved, you may file a lawsuit in the General Court of Justice. The core deadline is generally three years from the crash to file suit for personal injury and property damage.

Key Requirements

• Liability (negligence by the other driver): Show the driver failed to use reasonable care (e.g., following too closely) and hit you from behind while your light was green.
• No contributory negligence by you: In North Carolina, if you’re even slightly at fault, recovery can be barred. Avoid statements that suggest you caused or contributed to the crash.
• Causation: Link the crash to your injuries with consistent medical records, treatment notes, and provider opinions.
• Damages: Document medical bills, therapy and chiropractic costs, lost income, pain and suffering, car repairs, rental, and any diminished value.
• Coverage and notice: Identify the at-fault policy for liability coverage; also check your own policy for MedPay and UM/UIM. Give timely notice per policy terms.
• Deadline to sue: If settlement doesn’t happen, file a lawsuit before the general three-year statute of limitations expires.

What the Statutes Say

• North Carolina Gen. Stat. § 20-152 (Following too closely) - Bars tailgating; often relevant in rear-end crashes.
• North Carolina Gen. Stat. § 20-279.21 (Auto liability, UM, and UIM coverage) - Sets required auto liability coverage and rules affecting UM/UIM claims.
• North Carolina Gen. Stat. § 1-52 (Limitations—generally three years) - General three-year deadline for personal injury and property damage claims.
• North Carolina Gen. Stat. § 58-63-15(11) (Unfair claim settlement practices) - Lists practices insurers must avoid when handling claims.

Analysis

Apply the Rule to the Facts: You were rear-ended while your light was green, and the police report names the other driver at fault—facts that support negligence under the following-too-closely rule. Your ongoing back, leg, and neck pain with documented therapy and chiropractic visits supports causation and damages, especially if treatment has been consistent. Open bodily-injury and property-damage claims with the at-fault insurer, use the police report and photos to show liability, and compile your medical records and bills. If settlement stalls, protect your claim by filing suit within three years.

Process & Timing

1. Who files: You (the injured driver). Where: Directly with the at-fault driver’s insurance company. What: Open two claims—property damage and bodily injury—and request claim numbers; provide the police report number, photos, and basic facts. When: As soon as practical after the crash; do not miss the lawsuit deadline if negotiations drag on.
2. Build the claim: Finish reasonable medical treatment; gather records, bills, wage verification, photos, and repair estimates. Send a written demand package to the liability adjuster. Follow up every couple of weeks; timelines vary by insurer and county practices.
3. Resolve or sue: If you agree on terms, you’ll sign a release (confirm it’s only for the intended claim) and receive payment; liens are paid from proceeds. If not resolved, file a civil action in the county where the defendant resides through the Clerk of Superior Court using a Complaint and Civil Summons (AOC-CV-100) before the three-year period expires.

Exceptions & Pitfalls

• Contributory negligence: Insurers may argue you stopped suddenly or had malfunctioning brake lights. Do not concede fault in recorded statements.
• Recorded statements and broad authorizations: You can decline or limit a recorded statement and overly broad medical releases, especially for unrelated conditions.
• UM/UIM coordination: If the at-fault driver is uninsured or underinsured, open a UM/UIM claim with your insurer. Do not finalize a liability settlement without giving any required notice to your UIM carrier, or you could lose UIM benefits.
• Medical liens and bills: Hospitals and some providers may have statutory lien rights that must be addressed from settlement funds.
• Gaps in treatment: Missed appointments or long breaks in care can undermine causation; keep treatment consistent and documented.
• Release scope: Read releases carefully—accepting a property-damage check should not waive your injury claim.

Talk to a Personal Injury Attorney

If you're dealing with a rear-end crash claim, ongoing medical treatment, and stalled insurance negotiations, our firm has attorneys who can help you understand your options and timelines. Reach out today. Call (919) 341-7055.

Disclaimer: This article provides general information about North Carolina law based on the single question stated above. It is not legal advice for your specific situation and does not create an attorney-client relationship. Laws, procedures, and local practice can change and may vary by county. If you have a deadline, act promptly and speak with a licensed North Carolina attorney.