Short Answer

In North Carolina personal injury claims, gather complete medical records and itemized bills from every provider who treated you for the injury, plus your health insurer’s explanations of benefits (EOBs). Include ER, urgent care, walk-in clinic, imaging, therapy, and specialist records; request both the clinical notes and the billing ledgers. Your lawyer will also need prior records for the same body areas to address preexisting conditions. Do not include anyone else’s records.

Understanding the Problem

You want to know, in North Carolina, exactly which medical records and bills you must collect to help your personal injury lawyer document your injuries and costs. You were treated in both an emergency room and walk-in settings. The goal is to compile a complete, accurate package your lawyer can use to prove what happened, how you were treated, and what it cost.

Apply the Law

Under North Carolina law, your medical records prove injury, diagnosis, and treatment, and your itemized bills show the charges tied to the accident. Records include clinical notes, imaging reports, operative reports, therapy notes, and discharge instructions. Bills should be itemized and identify dates of service and codes; the EOBs from your health plan help track payments and adjustments. Claims are usually handled with the at-fault insurer first; if suit is filed, the case proceeds in the county’s District or Superior Court depending on the amount in controversy.

Key Requirements

• Identify every provider: Make a list of each hospital, urgent care, clinic, imaging center, specialist, and therapist that treated you for this injury.
• Request complete records: Ask for full medical records for the injury (not just visit summaries), including notes, imaging reports, and discharge instructions.
• Get itemized bills: Obtain itemized statements for each date of service from each provider’s billing office; include CPT/HCPCS codes when available.
• Include insurer documents: Download your health insurer’s EOBs for each related date of service to show what was billed, allowed, paid, and still owed.
• Capture prior related records: If you had prior issues with the same body areas, gather a reasonable set of pre-accident records so your lawyer can address causation.
• Use a HIPAA release: Sign provider-specific HIPAA authorizations so your lawyer can request missing items or clarifications directly.

What the Statutes Say

• North Carolina Gen. Stat. § 90-411 (Medical record copy costs) - sets allowable charges providers may bill for copies of medical records.
• North Carolina Rules of Evidence, Rule 803 (Business records exception) - allows medical and billing records to be admitted when properly authenticated as business records.
• North Carolina Gen. Stat. § 1-52 (Limitations—three years) - most negligence-based personal injury claims must be filed within three years, which affects how quickly you should gather records.

Analysis

Apply the Rule to the Facts: Because your injuries involve the shoulders, limited neck motion, and walking difficulties, collect full records and itemized bills from the ER, urgent care, and the walk-in clinic, plus any imaging centers and therapy providers. Add your health plan’s EOBs for each related date of service. Include prior records for shoulder/neck issues so your lawyer can address causation. Do not include your sibling’s records—privacy laws limit your claim to your own treatment.

Process & Timing

1. Who files: You (or your attorney). Where: Each provider’s Medical Records Department and Billing Office in North Carolina. What: A written request for complete medical records and an itemized billing statement, with your signed HIPAA authorization. When: Start now; providers commonly take up to 30 days to respond.
2. Follow up weekly if you do not receive confirmation; ask for imaging on CD and radiology reports, and confirm that bills are itemized by date of service.
3. Send the records, itemized bills, and EOBs to your lawyer in a single organized packet with a simple index of providers and dates.

Exceptions & Pitfalls

• Only request your own records; do not include a family member’s records.
• Visit summaries alone are not enough; ask for full clinical records and imaging reports.
• Portal printouts may be incomplete; request the official medical records from Health Information Management.
• Unitemized “balance due” statements don’t prove charges; insist on itemized bills showing each date of service and code.
• Gaps in treatment can raise questions; gather all intervening care so the timeline is clear.
• If you had prior shoulder/neck problems, include concise pre-accident records for the same body areas to address causation.

Talk to a Personal Injury Attorney

If you're dealing with injuries and medical billing after an accident, our firm can help you identify, request, and organize the records and bills you need. Call us today at .

Disclaimer: This article provides general information about North Carolina law based on the single question stated above. It is not legal advice for your specific situation and does not create an attorney-client relationship. Laws, procedures, and local practice can change and may vary by county. If you have a deadline, act promptly and speak with a licensed North Carolina attorney.