Firm news
Accident Q&A series
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Can a state insurance regulator investigate an insurer that is not responding to my property damage claim?
Yes. In North Carolina, a state insurance regulator may review a complaint about an insurer that is not responding to a property damage claim.
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Can a settlement administrator keep part of my settlement for medical liens after I already received a partial payment?
Yes, a settlement administrator may be allowed to hold back part of a settlement if valid medical liens, reimbursement claims, or settlement paperwork require…
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Can a new adjuster review a personal injury demand that was already submitted?
Yes. A new insurance adjuster can review a personal injury demand that was already submitted, and this is common when claim assignments change.
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Can a medical provider send an accident-related ambulance account to collections while my personal injury claim is pending?
Yes. In North Carolina, a pending personal injury claim usually does not stop an ambulance provider or billing company from trying to collect an unpaid account.
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Will my medical expenses be paid separately or from my personal injury settlement?
Usually, medical expenses are part of the overall personal injury settlement, not a separate payment from the at-fault party’s insurance company.
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Why does a health plan need my accident date and personal information before sending a case update letter?
A health plan usually asks for your accident date and personal information so it can confirm your identity, locate the correct claim file, match paid medical…
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What should I do if the insurance adjuster has not responded to my settlement demand?
Follow up in writing, confirm the adjuster received the demand, ask for a response date, and keep tracking the legal deadline for your North Carolina personal…
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What should I do if my health plan says an internal issue stopped a case update letter from being sent?
Document the health plan’s explanation in writing, ask for a clear resend date, and request confirmation that the file has been assigned or escalated.
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What should I do if accident case documents ask for information but also say to sign only where indicated?
If accident case documents ask for information but also say to sign only where indicated, you should not assume the person only needs to sign and leave every…
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What should I do after being taken by ambulance from a store slip and fall?
After an ambulance transport from a store slip and fall, focus on your health, preserve evidence, and avoid assuming the store or insurer will gather…
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What should I do after a car accident with an uninsured driver?
Start by documenting the crash, getting the police report, and notifying your own auto insurer.
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What is a final lien letter in a personal injury case?
A final lien letter is a written payoff statement from a medical provider, health plan, or government benefit program that says what it claims must be paid…
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What happens if the insurance company and I are still far apart on settlement value?
If you and the insurance company are still far apart, the claim may continue through negotiation, move toward a structured compromise, or require filing a…
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What happens if I leave parts of my accident case paperwork blank?
Leaving accident paperwork blank can delay your claim, create confusion, or cause a form to be rejected, but you should not guess or fill in information you…
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What happens if I did not accept an early settlement offer and still need my medical bills paid?
Not accepting an early settlement offer usually means your claim is still open, but it does not automatically make the insurance company pay your medical…
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What happens if a lien holder has not sent the final lien letter yet?
If a lien holder has not sent the final lien letter yet, the settlement or injury claim may not be ready for full disbursement.
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What happens after I finish medical treatment in a car accident injury claim?
After you finish medical treatment, the injury claim usually moves from treatment tracking to claim evaluation.
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What happens after an auto insurance claim is opened using the policy number?
After an auto insurance claim is opened using the policy number, the insurer usually creates or locates a claim file, assigns a claim number, verifies…
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What happens after a settlement demand is sent to the insurance company?
After a settlement demand is sent, the insurance adjuster usually reviews liability, medical records, bills, lost income information, and policy issues before…
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What factors can affect the value of my personal injury claim during settlement negotiations?
Many factors can affect settlement value, including fault, injury proof, medical records, lost income, insurance limits, liens, and the risk of trial.
