Firm news

Accident Q&A series

  1. Can an estate pursue a claim after someone dies in a truck accident? — Durham, NC

    Yes. In North Carolina, a fatal truck accident claim is usually brought by the deceased person’s personal representative or collector, not by every…

  2. Why would a health plan send a no-subrogation letter after a car accident claim? — Durham, NC

    A health plan may send a no-subrogation letter because it has decided it will not seek repayment from the car accident settlement for that policy or…

  3. Why are medical records important in a personal injury case? — Durham, NC

    Medical records are important because they help connect your injuries, treatment, bills, and recovery to the accident. In a North Carolina personal…

  4. What should I do if there are multiple claim files connected to my accident-related medical benefits? — Durham, NC

    You should match each file number to the correct health plan, policy, member, and accident date, then ask for written confirmation of any final lien,…

  5. What should I do if the assigned insurance adjuster is unavailable on my bodily injury claim? — Durham, NC

    Do not let an unavailable adjuster stop the claim from moving. If you are represented, route communications through your attorney or representative,…

  6. What should I do if a medical facility sends my lawyer to different departments for records? — Durham, NC

    Your lawyer should usually treat this as a records-tracking problem, not as the end of the request. In a North Carolina personal injury claim,…

  7. What should I do after my attorney sends a demand to the insurance company? — Durham, NC

    After your attorney sends a demand, your main job is to stay available, preserve information, and let your legal team handle communications with the…

  8. What should I do after being involved in a motor vehicle accident? — Durham, NC

    Take care of safety first, comply with North Carolina crash duties, document what happened, and avoid making assumptions about fault or injury too…

  9. What should be included in a personal injury demand letter? — Durham, NC

    A personal injury demand letter should clearly explain who is making the claim, why the other party is believed to be responsible, what injuries and…

  10. What information should I gather after a motor vehicle accident? — Durham, NC

    Gather information that shows who was involved, what happened, what damage occurred, what injuries were reported, and how the crash affected your…

  11. What information does my attorney need to get a health insurance lien reviewed? — Durham, NC

    Your attorney usually needs enough information to identify the health plan, confirm authority to speak for you, connect the lien to the accident, and…

  12. What information does an insurance company usually need to evaluate an injury claim? — Durham, NC

    An insurance company usually needs enough information to evaluate liability, causation, injuries, medical expenses, lost income, other damages,…

  13. What happens if the other driver was at fault for my accident? — Durham, NC

    If the other driver was at fault, you may be able to bring a North Carolina injury claim through that driver’s liability insurance or, if needed, a…

  14. What happens if the insurance company will not engage in settlement discussions? — Durham, NC

    If the insurance company will not engage in settlement discussions, the claim usually does not resolve unless the insurer reopens communication, a…

  15. What happens if the insurance company tells my attorney to use a general claims contact instead of a specific adjuster? — Durham, NC

    Usually, the claim can still move forward, but your attorney should create a clear written record of every communication. In a North Carolina auto…

  16. What happens if fault is disputed after a motor vehicle accident? — Durham, NC

    If fault is disputed after a motor vehicle accident, the insurance claim usually becomes an evidence dispute instead of a simple payment request. In…

  17. What happens after my attorney sends a demand to the insurance company? — Durham, NC

    After your attorney sends a demand, the insurance company usually confirms receipt, reviews the claim materials, and responds by accepting, making a…

  18. What evidence can support neck, back, and shoulder pain after a moderate-impact car accident? — Durham, NC

    Medical records, bills, crash evidence, photographs, work records, and consistent documentation of symptoms can support neck, back, and shoulder pain…

  19. What does it mean if my health plan says it does not have a subrogation claim after my car accident? — Durham, NC

    It usually means the health plan is not asking to be paid back from your car accident recovery for that policy and claim file. In North Carolina,…

  20. What compensation may be available after a motor vehicle accident? — Durham, NC

    Compensation after a North Carolina motor vehicle accident may include medical expenses, lost income, reduced earning ability, pain and suffering,…

A path forward

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