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Accident Q&A series

  1. Can an insurance company ask for my date of birth or Social Security information before making a settlement offer?

    Yes, an insurance company may ask for identifying information before making a settlement offer, especially to check whether Medicare may have a reimbursement…

  2. Can an insurance company ask for details about my injuries and treatment?

    Yes. In a North Carolina personal injury claim, an insurance company may ask for information about your injuries, treatment, bills, and recovery status so it…

  3. Can an estate recover compensation for a wheelchair damaged in an accident?

    Yes, an estate may be able to recover compensation for a wheelchair damaged in an accident if the wheelchair belonged to the decedent or the estate has the…

  4. Can a minor's representative make a claim for property damaged in an accident?

    Yes. In North Carolina, a legally authorized representative may usually pursue a property damage claim for a minor, but the insurer may need proof of…

  5. Why might my stepchild’s injury claim be valued differently than mine if we were in the same accident?

    Your stepchild’s claim may be valued differently because each injured person has a separate claim, even when the accident is the same.

  6. Why does a medical provider need my ID to release medical records for my injury case?

    A medical provider usually asks for your ID to confirm that the person requesting records is really you or someone you authorized.

  7. Why do I need to approve a document before it is sent to the insurance company?

    You are usually asked to approve a document before it goes to the insurance company because it may summarize important facts, medical treatment, bills, lost…

  8. What should I review before signing a personal injury demand-related document?

    Review the document for accuracy, completeness, and any language that could affect fault, injuries, damages, liens, or settlement authority.

  9. What should I know before speaking with an insurance adjuster about my injury claim?

    You can speak with an insurance adjuster, but you should be careful, organized, and truthful.

  10. What should I do if the insurance company contacts my lawyer about my car accident claim?

    If the insurance company contacts your lawyer about your car accident claim, that is usually a normal part of the claims process when you are represented.

  11. What should I do if the insurance company cannot confirm coverage for the other driver?

    Keep pushing for written coverage confirmation, get the complete crash report, and notify your own auto insurer that the other driver may be uninsured.

  12. What should I do if the at-fault driver's insurance accepts liability but does not handle my motorcycle damage?

    You should ask the insurer to open or assign the property-damage portion of the claim and request a written plan for inspecting, repairing, or valuing the…

  13. What should I do if an insurance claim has already been opened for my accident?

    If an insurance claim has already been opened, your next step is to confirm the claim details, identify the adjuster, preserve evidence, and be careful about…

  14. What should I consider before accepting an insurance settlement after physical therapy?

    Before accepting, consider whether the offer accounts for your injury-related medical bills, physical therapy records, lost income, pain, future care if…

  15. What personal information does a lawyer need to request my medical records for an injury claim?

    A lawyer usually needs enough personal information to correctly identify you, prepare a valid medical-record authorization, and tell each provider which…

  16. What medical records are usually needed to support a personal injury case?

    Most North Carolina personal injury cases need records that show what happened medically after the injury, what treatment was provided, what bills were…

  17. What information should I provide to the insurance company to move my property damage claim forward?

    Provide clear proof of the crash, vehicle ownership, damage, repair or total-loss information, towing or storage charges, and your preferred contact method.

  18. What information does a health plan usually need to review a personal injury settlement?

    A health plan usually needs enough information to identify the member, confirm which medical payments relate to the injury, verify the settlement, and apply…

  19. What information do I need to give an insurance company when reporting an accident?

    You usually need to give basic facts that let the insurance company open or locate a claim: who was involved, when and where the accident happened, what…

  20. What happens to my medical bills after I accept a personal injury settlement?

    After you accept a North Carolina personal injury settlement, injury-related medical bills, provider liens, and certain reimbursement claims usually must be…

A path forward

What happened is part of your story. Not the end of it.

A clear plan makes room to heal. We handle the claim. You get back to your life.

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