Firm news
Accident Q&A series
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What information may the insurance company review before responding to an injury claim? — Durham, NC
An insurance company may review coverage information, accident evidence, statements, medical documentation, lost-income proof, prior claim…
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What happens if the insurance company rejects my counteroffer? — Durham, NC
If the insurance company rejects your counteroffer, the claim usually does not end. The insurer may stand by its prior offer, make another offer,…
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What happens if the insurance company does not make a decision on my personal injury claim? — Durham, NC
The claim usually remains open while the insurance company reviews coverage, fault, injuries, and supporting documents, but you do not have to wait…
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What happens after my attorney contacts the insurance adjuster about my claim? — Durham, NC
After your attorney contacts the insurance adjuster, the insurer usually confirms the claim, records the attorney’s involvement, and begins or…
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What does it mean when an insurance claim is under review in a personal injury case? — Durham, NC
An insurance claim being “under review” usually means the insurer has not made a final decision and is examining coverage, fault, injuries, damages,…
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What compensation can I seek after a car accident injury? — Durham, NC
You may seek compensation for accident-related medical expenses, lost income, reduced earning ability, pain and suffering, property damage, and…
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What can I do if the insurance company assigns a new representative to my injury claim? — Durham, NC
Confirm the new representative’s contact information, ask for a written status update, and make sure the claim file contains the documents already…
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How do I move my car accident injury claim forward when the insurer has not answered the demand? — Durham, NC
Confirm that the bodily injury adjuster received a complete demand, request a written status update, and keep a record of every follow-up. If the…
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How can my attorney handle communications with the insurance company for my injury claim? — Durham, NC
Your attorney can notify the insurance company of the representation, serve as the main contact, organize claim documents, respond to questions, and…
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How can I get a treatment authorization letter corrected if it lists physical therapy instead of chiropractic care? — Durham, NC
Ask the person or organization that issued the letter to replace it with a corrected written version identifying chiropractic care and the correct…
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How can I find out who is handling the bodily injury part of my car accident claim? — Durham, NC
Contact the insurance company’s claims department and ask for the bodily injury adjuster using the claim number, collision date, and names of the…
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Can I still make an injury claim if I initially said I did not want to pursue it? — Durham, NC
Often, yes. Simply telling someone that you do not currently want to pursue an injury claim does not necessarily give up your legal rights under…
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Can I still bring an injury claim if EMS checked me at the scene but I did not go to the hospital right away? — Durham, NC
Yes. Not going to the hospital immediately does not automatically prevent you from bringing a North Carolina injury claim. However, a delay in…
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Can I see a chiropractor for injury treatment if the paperwork sent to the provider has the wrong type of care listed? — Durham, NC
Yes, a paperwork mistake usually does not prevent you from receiving chiropractic care, but the document should be corrected before the provider…
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Can I recover compensation for crash injuries if I did not miss work because I am disabled? — Durham, NC
Yes. Not missing work does not prevent you from seeking compensation for other crash-related losses, such as supported medical expenses and pain and…
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Can I make a personal injury claim after a car accident? — Durham, NC
Yes, you may be able to make a personal injury claim if another person’s negligence caused the car accident and your injuries. North Carolina’s…
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Can I make a counteroffer after an insurance company gives me an initial settlement offer? — Durham, NC
Yes. You can usually respond to an insurance company’s initial settlement offer with a counteroffer supported by evidence about fault, injuries,…
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Can I get compensation if I was put on light duty and later had to use sick time after a work injury? — Durham, NC
Yes, compensation may be available if the work injury caused you to earn less on light duty or required you to miss work later. Using sick time does…
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Can I bring a malpractice claim if I believe I was harmed by negligence? — Durham, NC
Possibly. If the harm arose from medical, dental, nursing, hospital, or other health care, North Carolina law generally requires proof that the…
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Can an insurance company require my attorney to submit a demand through a specific process? — Durham, NC
An insurance company may ask your attorney to use its portal, forms, email address, or other intake process, and following reasonable instructions…
