Firm news
Accident Q&A series
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Can an error in a treatment letter affect my personal injury claim? — Durham, NC
Yes, an error in a treatment letter can affect a personal injury claim if it creates confusion about the care you received, why you received it, or…
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Can a property damage adjuster transfer my injury claim to a bodily injury adjuster? — Durham, NC
Yes. A property damage adjuster can usually forward the injury claim or request that the insurer assign a bodily injury adjuster, although the…
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Can a police report help prove what happened in a hit-and-run car accident? — Durham, NC
Yes. A police report can help document that a Durham hit-and-run crash was promptly reported and can record the location, vehicles, occupants,…
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Can a new insurance representative affect how my personal injury claim is handled? — Durham, NC
Yes. A new insurance representative may review the file differently, request missing documents, revisit disputed issues, or change the pace of…
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Who handles the bodily injury part of an auto insurance claim? — Durham, NC
The insurance company’s bodily injury liability adjuster usually handles the injury portion of an auto insurance claim. That person may be different…
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What should I do if the insurance company is not responding to my personal injury claim? — Durham, NC
Follow up in writing, confirm that the insurer received the claim materials, and ask for a response by a reasonable date. If the assigned claims…
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What should I do if I noticed injuries after a car accident instead of at the scene? — Durham, NC
You can still report and document injuries that became noticeable after the crash. If you believe you need medical attention, seek it, explain when…
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What should I do if I did not take an ambulance but noticed my injuries after the crash? — Durham, NC
You can still seek medical attention and pursue a North Carolina injury claim even if you did not take an ambulance from the crash scene. If you…
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What should I do after being involved in a motor vehicle accident? — Durham, NC
After a motor vehicle accident, protect everyone’s safety, contact law enforcement when required, exchange information, document the scene, and seek…
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What information should I provide if I learn the other driver in my accident has died? — Durham, NC
Tell your attorney promptly and provide the other driver’s full name, the reported date of death, how you learned about it, and any obituary,…
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What information should I gather after a car accident? — Durham, NC
Gather the drivers’ contact and insurance information, witness details, photographs, the crash report number, medical documents, vehicle records, and…
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What information should I collect from the other driver's insurance after a car accident? — Durham, NC
Collect the insurance company’s name, claim number, adjuster’s contact information, insured driver and vehicle information, and the status of its…
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What happens when several people are injured in the same car accident and there may not be enough insurance coverage for everyone? — Durham, NC
The at-fault driver’s insurer may have to divide a limited amount of bodily injury coverage among several injured people. The division is not…
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What happens to my car accident claim if the driver who hit me dies? — Durham, NC
Your car accident claim usually does not disappear merely because the other driver dies after the crash. Under North Carolina law, the claim may…
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What happens if the other driver was responsible for the crash? — Durham, NC
If the other driver was responsible for the crash, you may have a North Carolina claim for injuries and other losses caused by that driver’s…
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What happens if the insurance company says my injuries are not related to the accident? — Durham, NC
The insurance company may deny the injury claim or offer less compensation, but its position is not a final legal decision. Under North Carolina law,…
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What happens if my medical provider has not sent all of my records yet? — Durham, NC
A provider’s administrative delay usually means the injury claim remains incomplete while the missing records are requested and followed up on. You…
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What happens if my injury claim is handled by a different insurance claims representative? — Durham, NC
A change in claims representative usually does not cancel or restart your injury claim. The new representative may need time to review the insurer’s…
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What happens after my lawyer sends a demand letter for my car accident injury claim? — Durham, NC
After your lawyer sends a demand letter, the insurance company usually confirms receipt, assigns or identifies an adjuster, reviews the supporting…
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What evidence should I gather after a car accident with minor but painful injuries? — Durham, NC
Gather photographs, witness information, the police report, insurance communications, medical records, bills, and proof of how the injuries affect…
