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Accident Q&A series

  1. What happens if I left after a car accident because I thought everything was handled? — Durham, NC

    Leaving after a North Carolina car accident does not automatically end your injury claim, but it can create legal and evidence problems. North…

  2. What happens if an insurance adjuster has not responded to a settlement demand? — Durham, NC

    An unanswered settlement demand usually means the claim is still unresolved, not that the insurance company has accepted, rejected, or moved closer…

  3. What happens if a health plan says a different company handles its subrogation claim? — Durham, NC

    If a health plan says another company handles its subrogation claim, treat that as a routing issue, not as proof that no reimbursement claim exists.…

  4. What happens after I sign a settlement release with the insurance company? — Durham, NC

    After you sign a settlement release, you usually give up the injury claims covered by that release in exchange for the agreed settlement payment. In…

  5. What happens after an insurance company responds to my personal injury demand letter? — Durham, NC

    The insurer’s response usually begins the negotiation stage: your attorney reviews the offer, denial, or request for more information and then…

  6. What happens after a demand letter is sent to the insurance company in a personal injury case? — Durham, NC

    After a demand letter is sent, the insurance company usually reviews liability, injuries, medical records, bills, lost income information, coverage,…

  7. What does it mean when an insurance claim is reassigned to a new adjuster? — Durham, NC

    A reassigned insurance claim usually means the insurance company moved your file from one adjuster to another. It does not, by itself, mean your…

  8. What does it mean if the insurance company accepts liability but says policy limits may be an issue? — Durham, NC

    It usually means the insurer is not disputing that its driver caused the crash, but the available insurance may not be enough to pay every injury and…

  9. What documents are usually needed to get a health insurance lien or no-lien letter after an accident? — Durham, NC

    Usually, the health plan or its recovery administrator needs enough information to identify the member, connect paid medical benefits to the…

  10. What can I do if a medical provider has not sent my records for an injury claim? — Durham, NC

    You can follow up in writing, confirm the provider has a complete signed authorization, ask whether a fee or portal step is holding up the request,…

  11. How do medical records help prove my injuries in a personal injury case? — Durham, NC

    Medical records help prove what injuries were documented, when you reported symptoms, what care you received, and how the injuries affected your…

  12. How do I respond if the insurance company says it already sent an offer but I never received it? — Durham, NC

    Respond in writing and ask the insurance company to resend the alleged offer immediately, along with the date, method, recipient, and any deadline…

  13. How do I prove the value of a damaged wheelchair after an accident? — Durham, NC

    You prove the value of a damaged wheelchair by documenting what the wheelchair was, what condition it was in before the accident, and what it will…

  14. How do I know whether a personal injury settlement includes reimbursement for expenses I already paid? — Durham, NC

    A personal injury settlement usually pays as one lump sum, so reimbursement for medical copays or other out-of-pocket costs is included only if those…

  15. How do I handle an injury claim and a property damage claim with insurance after a crash? — Durham, NC

    You usually handle the vehicle damage claim and the injury claim as separate parts of the same North Carolina crash claim. The property damage claim…

  16. How do I document neck, back, and head injuries after a car accident? — Durham, NC

    Document neck, back, and head injuries by keeping complete medical records, bills, imaging reports, discharge papers, symptom notes, photos, work…

  17. How can I get medical care after a crash if I am worried about medical bills? — Durham, NC

    You can still seek medical care after a crash even if you are worried about bills, but how the bills are handled depends on your insurance, the other…

  18. How can I challenge or reduce a health insurance reimbursement claim from my personal injury settlement? — Durham, NC

    You may be able to challenge or reduce a health insurance reimbursement claim by requiring proof of the plan’s legal right to recover, confirming…

  19. How are settlement offers handled when several injured people are making claims against the same insurance policy? — Durham, NC

    When several injured people are making claims against the same insurance policy, the insurer may need to evaluate all injury claims before deciding…

  20. Do my spouse and I need separate release agreements if we both settled injury claims? — Durham, NC

    Usually, each spouse who settled a separate personal injury claim should have a release that clearly applies to that spouse’s own claim. The…

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