Firm news

Accident Q&A series

  1. What happens after an insurance adjuster is assigned to my car accident claim? — Durham, NC

    After an insurance adjuster is assigned, that person usually becomes the main claim contact for coverage review, fault investigation, damage…

  2. What evidence helps prove vehicle damage and injuries after a side-impact car accident? — Durham, NC

    The strongest evidence usually includes crash-scene photos, vehicle photos before repair or salvage, the North Carolina crash report, repair or…

  3. What does it mean when my health plan says my injury claim is still under review? — Durham, NC

    It usually means the health plan or its recovery vendor has not yet decided whether it will claim repayment from a personal injury settlement or…

  4. What can I do if the other driver crossed the center line and damaged my car? — Durham, NC

    You can pursue a North Carolina property-damage claim against the at-fault driver and, if injuries are involved, a separate bodily-injury claim may…

  5. How do medical provider records affect a personal injury claim after an accident? — Durham, NC

    Medical provider records can strongly affect a North Carolina personal injury claim because they help show what injuries were reported, what…

  6. How do I know whether a personal injury settlement offer is fair? — Durham, NC

    A personal injury settlement offer is usually fair only if it reasonably accounts for liability, your injury-related losses, available insurance,…

  7. How do I handle a car accident claim when the insurance company paid the wrong person? — Durham, NC

    You should treat the wrong-payment issue as a claim problem that needs written documentation, not just a phone dispute. In North Carolina, vehicle…

  8. How do I file an insurance claim against the other driver's auto insurance after a car accident? — Durham, NC

    You usually start by identifying the other driver’s insurer, contacting that insurer’s claims department, and asking to open or confirm a liability…

  9. How do I document my attempts to contact a medical provider after an accident? — Durham, NC

    Document each attempt in a simple, dated log and save proof such as call screenshots, portal messages, emails, voicemails, and letters. In a North…

  10. How can my attorney communicate with the insurance adjuster about my car accident claim? — Durham, NC

    Your attorney can usually communicate directly with the insurance adjuster after sending a letter of representation and confirming the claim number,…

  11. How can my attorney challenge or resolve a health plan reimbursement claim after an accident? — Durham, NC

    Your attorney can usually challenge or resolve a health plan reimbursement claim by verifying the plan’s legal right to repayment, checking the…

  12. How can I prove the other driver was at fault if a truck crossed the center line and sideswiped my car? — Durham, NC

    You prove fault by gathering evidence that the truck left its lane, crossed the center line, and caused the sideswipe. In North Carolina, drivers…

  13. How can I make sure my car accident claim is connected to the right policy? — Durham, NC

    You can help connect your car accident claim to the right policy by confirming the claim number, policy number if available, named insured, involved…

  14. How can I find out what liens are attached to my personal injury settlement? — Durham, NC

    You can find out by asking your attorney for a current lien verification status, including who has asserted a claim, what amount is being claimed,…

  15. Do I need to respond to a health insurance letter while my injury claim is still open? — Durham, NC

    Yes, you should take a health insurance letter seriously while your injury claim is still open, but you may not need to answer it on your own. In a…

  16. Can trouble scheduling medical care affect my personal injury claim? — Durham, NC

    Yes, trouble scheduling medical care can affect a personal injury claim because insurers often look for gaps in treatment when they question injury,…

  17. Can my health insurance company ask to be repaid from my personal injury settlement? — Durham, NC

    Yes. A health insurance company or health plan may ask to be repaid from a North Carolina personal injury settlement, but whether it must be paid…

  18. Can my health insurance company ask to be repaid from my personal injury settlement? — Durham, NC

    Yes, a health insurance company or benefit plan may ask to be repaid from a personal injury settlement, but the request is not always valid or…

  19. Can medical liens affect what I receive from a personal injury settlement? — Durham, NC

    Yes. In a North Carolina personal injury settlement, valid medical liens can reduce the amount paid to you because certain medical providers or…

  20. Can I reject a settlement offer if it does not fairly cover my injury claim? — Durham, NC

    Yes. You generally do not have to accept a personal injury settlement offer that you believe does not fairly cover your claim. In North Carolina, the…

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